Shipping Policy

Shipping Overview & Timelines

All shipping costs and order values are shown and billed in United States Dollars (USD). There are no hidden fees, fuel surcharges, or handling fees applied at checkout.

Coverage Area & Eligibility

Ecohaven fulfills and delivers orders exclusively to valid physical addresses, P.O. Boxes, and APO/FPO military locations within the United States.

• Domestic Shipping: All orders shipped to standard U.S. addresses qualify for Free Standard Delivery ($0.00 USD).
• International Shipping: We currently do not fulfill or ship orders to addresses outside the United States.

Fulfillment Details & Business Hours

• Daily Order Cut-Off Time: 5:00 PM Pacific Daylight Time (PDT), Monday through Friday. Orders authorized before this time begin warehouse processing the same business day. Orders received after this time begin processing the next business day.
• Handling / Processing Time: Orders require 1 to 2 business days (Monday to Friday) for fraud screening, item picking, packaging, and hand-off to the carrier.
• Transit Time: Once collected by the carrier, standard domestic transit requires 3 to 6 business days (Monday to Friday).
• Operating Days: Business days are Monday through Friday, excluding official federal public holidays in the United States. Orders are not processed or handed to carriers on weekends or public holidays.

Carriers & Live Order Tracking

We partner with recognized logistics carriers including USPS, UPS, and FedEx. Carrier selection is determined automatically based on package weight, volume, and destination address.

Once your parcel is handed over to the carrier, a shipping confirmation email containing your tracking number and a tracking link will be sent automatically. Please allow up to 24 hours for tracking scan events to update in the carrier system.

Order Modifications & Address Accuracy

• Cancellations: You may cancel an order free of charge before it enters the fulfillment phase or has a tracking number assigned. If the order has already dispatched, please refer to our standard Return and Refund Policy upon delivery.
• Address Discrepancies: Customers must provide an accurate and complete shipping destination at checkout. If an incorrect address is entered, please contact our support team immediately. If a shipment is returned to us due to an invalid or incomplete address, we will verify the correct address with you and arrange reshipment.

Damaged, Missing, or Lost Shipments

• Damaged in Transit: If your order arrives damaged, contact us at info@ecohaven.site within 48 hours of delivery. Please provide your order number and clear photos of the damaged product and outer packaging. We will issue a replacement or process a full refund immediately at no cost to you.
• Package Marked "Delivered" But Missing: Check surrounding entrances, porches, mailrooms, or with neighbors. If you still cannot locate the parcel within 24 hours of delivery confirmation, notify our support team to open a carrier trace.
• Lost in Transit: If tracking activity halts or your package is delayed by more than 3 business days past the maximum transit window, we will work with the carrier to verify the status. Once confirmed lost, we will promptly issue a replacement or full refund to the original payment method.

PO Boxes and APO/FPO Addresses

Because phone cases are compact and lightweight, we ship to standard P.O. Boxes and APO/FPO military addresses primarily via the United States Postal Service (USPS). Please allow slight carrier variability for military dispatches.