Delivery Locations & Cost

Ecohaven is proud to serve customers across the country. We provide fulfillment and delivery exclusively within the United States of America. Every single order placed on our store qualifies for Free Shipping ($0.00 USD), with absolutely no minimum purchase required or hidden fees at checkout. We do not currently ship internationally.

Order Processing & Delivery Times

We know how important it is to protect your device as soon as possible. Our fulfillment process is designed to be highly efficient:

• Order Cut-Off Time: Orders placed before 5:00 PM (PDT) will begin processing the same business day. Orders placed after this time will begin processing the next business day.
• Handling Time: It takes our warehouse 1 to 2 business days (Monday to Friday) to verify, pack, and hand off your phone cover to the carrier.
• Transit Time: Once dispatched, standard transit time across the USA is 3 to 6 business days (Monday to Friday).
• Total Estimated Delivery: Combining handling and transit times, you can expect your package to arrive within 4 to 8 business days from the moment your order is successfully placed.

Tracking Your Order

Transparency is key to a great shopping experience. As soon as your phone cover leaves our facility, we will send a shipping confirmation to your provided email address. This email will contain a live tracking number and a secure link to the carrier's website, allowing you to monitor your package's journey directly to your doorstep. Please allow up to 24 hours for the tracking link to show active progress.

Address Errors & Order Cancellations

To ensure quick dispatch, orders are pushed to our warehouse rapidly.

• Cancellations: If you change your mind, you may cancel your order at no cost before it has been dispatched. Once an order receives a tracking number, it cannot be canceled, but you can easily return it using our Return Policy.
• Incorrect Addresses: It is the buyer's responsibility to ensure the shipping address is correct at checkout. If you realize you have made an error, contact our 24/7 live chat support immediately. If the package is returned to us due to an insufficient or incorrect address, we will contact you to arrange a free reshipment to the correct address or issue a refund.

Lost, Stolen, or Damaged Packages

While we partner with reliable carriers, rare disruptions can happen. We are fully committed to making things right if they do:

• Damaged in Transit: If your phone cover arrives damaged, please email us within 48 hours of delivery with clear photos of the packaging and the damaged item. We will dispatch a replacement immediately at no cost to you.
• Lost Packages: If your tracking link shows no updates for an extended period, or if the estimated delivery date has passed by more than 3 business days, please contact us. We will initiate a trace with the carrier. If the package is declared lost, we will promptly issue a replacement or a full refund.
• Stolen Packages: If your tracking shows "Delivered" but you cannot locate the package, please check your surroundings and with neighbors. If it remains missing, contact us so we can assist you in filing a claim with the carrier and finding a resolution.

PO Boxes & Military Addresses

Because phone covers are small, lightweight items, we can easily ship to PO Boxes, as well as APO/FPO military addresses via standard USPS shipping. Please note that transit times to military addresses may occasionally take slightly longer than our standard 3 to 6 business days due to external postal routing.