Introduction

Welcome to Ecohaven. When you shop with us for your phone covers, we understand that you are trusting us with your personal information. We believe in running a transparent, customer-first business. This Privacy Policy explains exactly what data we collect, why we need it, and how we keep it secure while you browse our site, place an order, or interact with our 24/7 live chat support.

Information We Collect

To provide you with a smooth shopping experience, process your free shipping, and manage our zero-fee return policy, we collect the following types of information:

Personal Details You Provide

• Contact Information: Your name, email address, and phone number, which we use to send order updates and provide customer service.
• Shipping and Billing Details: Your physical address to ensure your phone cover reaches you, and your billing address to verify payment.
• Communication Data: Information you share with us when reaching out via email or our 24/7 live chat support.

Information Collected Automatically

• Device and Browsing Information: Your IP address, browser type, and time zone. This helps us ensure our website loads correctly on your device and aids in fraud prevention.
• Shopping Activity: Pages viewed and items added to your cart, enabling us to keep your cart active if you navigate away.

How We Use Your Information

We only use your personal information for core business purposes, directly related to getting your phone case to your door safely and efficiently:

• Order Fulfillment: Processing your payment, organizing your free shipping, and preparing your order for its 48 business Hours shipping time.
• Customer Support: Accessing your order history when you contact our 24/7 live chat so we can quickly resolve your queries, process a free return, or issue a fast refund.
• Security & Fraud Prevention: Screening orders for potential risk or fraudulent activity to protect both our customers and our business.
• Website Optimization: Understanding how shoppers navigate our store so we can improve our website layout and product offerings.

Payment Processing & Security

We take your financial security seriously. Ecohaven does not directly collect, store, or retain your complete credit card numbers or payment details. All transactions are processed through encrypted, industry-standard third-party payment gateways over secure SSL (HTTPS) connections. Our payment processors handle your data strictly in accordance with their own rigorous privacy and security standards.

WooCommerce & Third-Party Services

Our online store is built on the WooCommerce/WordPress platform. This means that your data is stored in our secure database hosted on our servers, facilitated by the WooCommerce infrastructure. We manage our own privacy practices and do not sell your personal information to third parties.

We only share necessary information with trusted third-party service providers (such as shipping carriers to deliver your package and payment processors to securely handle your transaction) solely to fulfill our services to you.

Cookies and Tracking Technologies

We use essential cookies to make our website function—for example, remembering what is in your shopping cart. We also use minimal analytics cookies to help us understand site traffic and improve the shopping experience. You can adjust your browser settings to refuse cookies, though some parts of the Ecohaven website may not function properly without them.

Data Retention & Your Rights

We retain your order information for our records unless and until you ask us to delete this information, or as required by law for tax and accounting purposes.

Depending on your location, you have the right to request access to the personal information we hold about you, to ask that your data be corrected or updated, or to request deletion of your data. If you would like to exercise any of these rights, please reach out to us using the contact information below.