Frequently Asked Questions

We deliver exclusively within the United States (including standard physical addresses, P.O. Boxes, and APO/FPO military addresses). Standard shipping is completely FREE ($0.00 USD) on every order, with no minimum purchase required and zero hidden fees at checkout. We do not ship internationally.

• Order Cut-Off Time: 5:00 PM Pacific Daylight Time (PDT), Monday through Friday.
• Handling Time: 1 to 2 business days (Monday – Friday).
• Transit Time: 3 to 6 business days (Monday – Friday) via USPS, UPS, or FedEx.
• Total Estimated Delivery: 4 to 8 business days from order placement.

Once your package is picked and scanned by the carrier, a shipping confirmation email containing your tracking number and direct carrier tracking link will be sent automatically within 24 to 48 hours.

If your order arrives damaged, contact us within 48 hours of delivery at info@ecohaven.site with your order number and clear photos of the damaged item and packaging. We will provide a replacement or full refund immediately at no cost to you.

We provide a 30 calendar day return window starting from the carrier delivery date. Returned phone cases must be in brand-new, unused condition and include all original packaging and inserts.

We charge a $0.00 USD restocking fee. Furthermore, return shipping is $0.00 (Free)—we supply an electronic prepaid return shipping label for all eligible returns, whether due to a product issue or change of mind.

Email our support team at info@ecohaven.site with your order number and reason for return. Once approved, we will email your prepaid carrier shipping label and return packaging instructions. Package the item securely and drop it off with the designated carrier.

Once your returned item arrives, our team inspects it within 1 to 2 business days. Approved refunds are credited in USD directly to your original payment method (Stripe, PayPal, Afterpay, Affirm). Bank posting generally takes 3 to 7 business days, with full completion within 7 business days.

We support secure online checkout options including:

• Credit & Debit Cards: Visa, Mastercard, American Express, Discover (via Stripe).
• Digital Wallets: PayPal balance, linked bank accounts, and cards via PayPal.
• Installment Plans: Afterpay and Affirm (subject to approval).

We do not accept money orders, cash on delivery (COD), or personal checks.

All catalog prices, shipping balances, and checkout totals are listed and charged strictly in United States Dollars (USD). Applicable sales taxes are calculated based on your delivery address and displayed transparently before payment.

Yes. Checkout is encrypted via 256-bit Secure Sockets Layer (SSL) protocols. Transactions are handled by PCI-DSS compliant payment gateways, and Ecohaven never stores your full card numbers, CVV codes, or bank account credentials.

Each product listing specifies the exact phone make and model it fits. Please confirm your specific device model in your phone's system settings (e.g., Settings > General > About) before ordering to ensure correct fitment.

Most of our standard slim and protective covers are fully compatible with Qi wireless chargers. For specific heavy-duty or multi-layer covers, compatibility is noted directly on the product specifications page.

If you need to change your delivery address or cancel an order, contact us immediately via live chat or email at info@ecohaven.site. If fulfillment or label generation has already begun, changes cannot be made, but you can utilize our free 30-day return process upon delivery.