Return Availability & Coverage

At ecohaven.site, we want you to be completely confident in your phone cover purchase. We accept returns for both defective and non-defective products. This return policy is valid exclusively for customers located within the United States of America. If you change your mind, order the wrong size, or receive a defective item, you are fully covered under this policy.

Return Window

You have exactly 30 days from the date your package is delivered to initiate a return. If 30 days have passed since the carrier marked your order as delivered, we unfortunately cannot offer you a return, exchange, or refund.

Product Condition Requirements

To be eligible for a return, the phone cover must be in the exact condition you received it. Specifically, we require that the product is:

• New and Unused: The cover must show no signs of daily wear, scratches, or damage.
• Original Packaging: The item must be returned in its original, undamaged retail packaging with all included inserts and tags.
• Resalable: The item must be in a condition that allows it to be restocked and resold as new.

Return Shipping Costs & Restocking Fees

We pride ourselves on a zero-fee return experience. Return shipping is completely free ($0.00). Whether the item arrived defective or you simply experienced buyer's remorse, ecohaven.site will cover the return shipping costs by providing a pre-paid shipping label.

Furthermore, we do not charge any restocking fees ($0.00). You will never be penalized for returning a product that meets our condition guidelines.

How to Initiate a Return by Mail

All returns are processed via mail. To start a return, please follow these exact steps:

1. Send an email to info@ecohaven.site with your Order Number and the reason for the return.
2. Our 24/7 support team will review your request within 24 hours.
3. Once approved, we will email you a pre-paid return shipping label and clear packaging instructions.
4. Print the label, securely pack your phone cover in its original packaging, and drop it off at the designated carrier location.

Damaged, Defective, or Incorrect Products

If your phone cover arrives damaged, defective, or if you receive the wrong model, please report it to us within 7 days of delivery. Include clear photographs of the defect or the incorrect item in your email. We will immediately authorize a free return and offer you the choice of a full refund or an expedited replacement at no extra cost to you.

Exchanges

If you ordered the wrong size or color and wish to exchange it, the process is simple. Contact us within the 30-day window to initiate a standard return. We will provide a free return label. Once the original item is in transit back to us, you may place a new order for the correct item on our website, or we can manually process the exchange upon receiving your return.