Return Policy

Return Summary

1. Return Coverage & Eligibility

At Ecohaven, we accept product returns for both defective items and customer change of mind (buyer's remorse). This policy applies exclusively to physical orders delivered within the United States.

• Return Window: You must request a return within 30 calendar days from the date tracking indicates your order was delivered.
• Eligible Reasons: Returns are accepted for transit damage, defective units, incorrect size/model shipments, or customer preference.

2. Product Condition Guidelines

To qualify for a successful return, items returned to our warehouse must meet the following criteria:

• Condition: The phone case must be brand-new, completely unused, and free from any signs of wear, scuffs, dirt, or alteration.
• Packaging: The product must be returned inside its original manufacturer packaging with all inserts, protective wrapping, and labels intact.
• Resalability: The returned unit must be in its original condition to allow restock and inventory verification.

3. Return Shipping Costs & Fees

• Free Return Shipping: We provide a prepaid shipping label at $0.00 USD cost to you for all authorized returns, whether the issue is store-related (defect, damage, incorrect item) or customer preference.
• No Restocking Fees: There are no restocking, handling, or administrative fees ($0.00 USD) associated with returning an eligible item.

4. Step-by-Step Return Instructions

All returns must be completed by mail. To send an item back:

1. Contact Support: Email our support desk at info@ecohaven.site with your Order ID, the product you are returning, and the reason for the request.
2. Receive Return Label: Once approved, our team will provide an electronic prepaid return shipping label along with our designated return warehouse address.
3. Pack Securely: Place the phone case in its original retail packaging and secure it in a protective mailing box or envelope.
4. Attach Label & Dispatch: Affix the prepaid label to the package and drop it off at the designated carrier location (e.g., USPS, UPS).

5. Damaged, Defective, or Incorrect Deliveries

If your package arrives damaged during transit, has functional defects, or contains the wrong model or color:

• Notify us at info@ecohaven.site within 7 days of delivery.
• Provide your order number along with clear photographs showing the product condition and the outer shipping label.
• We will immediately provide a prepaid return label and dispatch an authorized replacement or replacement unit at zero additional cost.

6. Exchanges

If you need a different phone model, color, or design, follow the standard return process for your original item using our prepaid return label. Once tracking confirms the return parcel is in transit, you may place a new order on our website for your desired replacement item.