Payment Policy

Effective Date: August 31, 2026

1. Accepted Payment Methods

At Ecohaven, we provide a secure, seamless checkout experience. We accept the following payment options directly through our encrypted checkout:

Credit & Debit Cards: Visa, Mastercard, American Express, and Discover (processed securely via Stripe).
Digital Wallets: PayPal balance, linked bank accounts, and cards via PayPal gateway.
Installment Plans (BNPL): Afterpay and Affirm (subject to eligibility criteria and third-party terms).

We do not accept cash on delivery (COD), personal checks, money orders, or offline wire transfers.

Standard Currency: All prices, discounts, and order balances are quoted and settled strictly in United States Dollars (USD).
Transparent Checkout: The price listed at checkout is the final total. We do not assess hidden administrative surcharges, checkout fees, or unlisted payment processing costs.
Sales Tax: Where required by law, applicable sales tax is automatically determined and itemized prior to final payment authorization.
Foreign Transaction Fees: If your card is issued outside the United States, your financial institution may apply foreign exchange conversion rates or overseas transaction fees independently.

SSL Encryption: ecohaven.site uses standard 256-bit Secure Sockets Layer (SSL) encryption protocol to protect your personal and payment data during transit.
PCI-DSS Compliance: All credit card details are handled directly by PCI-compliant gateways (Stripe, PayPal).
No Storage of Sensitive Cardholder Data: Ecohaven never collects, logs, or stores your full 16-digit credit card numbers, CVV/CVC codes, or banking PINs on its servers.

Payment Authorization: By submitting an order, you authorize Ecohaven (via our payment processors) to charge the designated payment method for the full order total.
Fraud Screening: Orders undergo automated security reviews. An order is confirmed only after payment clearance has succeeded.
Declined Payments: If your transaction fails or is declined by your bank, the order will not enter processing. Please verify your billing details or contact your issuing bank directly to resolve authorization holds.

Refund Destination: Approved refunds under our Return & Refund Policy are returned strictly to the original payment method used at purchase. Refunds cannot be routed to third-party accounts or alternative cards.
Processing Schedule: Approved refunds are submitted to the processor within 10 business days of warehouse receipt and inspection. Actual posting time depends on your financial institution.
Disputes: If you identify a billing irregularity, please reach out to our customer care team at info@ecohaven.site directly for rapid resolution before initiating a formal bank dispute.