Refund Policy

Refund Summary

1. Refund Eligibility & Method

At Ecohaven, once a refund is approved, you will receive a full reimbursement of the amount paid for the item. All refunds are issued exclusively in United States Dollars (USD).

• Original Payment Method: Refunds are credited directly back to the original method used during checkout (e.g., Stripe credit/debit card, PayPal balance, Afterpay, or Affirm).
• No Alternate Accounts: We do not issue refunds to third-party accounts, alternative cards, cash, or checks under any circumstances to comply with anti-fraud regulations.

2. Processing & Posting Timelines

• Approval & Initiation: Once your eligibility is verified, our billing department processes the refund instruction within 1 to 2 business days (Monday – Friday).
• Banking Clearing Period: Financial institutions, card networks, and payment gateways generally require an additional 3 to 7 business days to reflect the credit on your bank statement or available balance.
• Total Resolution Time: The entire process from approval to funds showing in your account typically completes within 7 business days.

3. Deductions & Transparent Billing

We believe in honest, transparent pricing and billing practices:

• Zero Restocking Fees: There is a $0.00 USD restocking fee. We do not deduct any administrative or warehouse restocking charges from approved refunds.
• Promotional Discounts: If your purchase included a discount code or promotional coupon, the refund amount will match the exact dollar amount charged at checkout.

4. Late or Missing Refunds

If more than 7 business days have passed since you received your refund approval notice and the funds are not visible:

1. Review your payment card statement or digital wallet transaction history.
2. Contact your card issuer or banking institution to check for pending inbound authorizations.
3. If your bank confirms no record of the transfer, contact our support team at info@ecohaven.site with your order number and transaction ID so our billing team can provide the transaction reference trace.