Refund Outcome & Method

At Ecohaven, we process refunds transparently. Once your return is approved, you will receive a Full Refund of your original purchase price. All refunds are issued exclusively in USD and are credited directly back to your original payment method (Stripe, PayPal, Affirm, or Afterpay). We cannot issue refunds to alternate cards, different accounts, or via cash/check.

Inspection & Approval Process

Upon receiving your returned phone cover at our facility, our quality assurance team will inspect the item within 2 business days to ensure it meets our stated condition requirements (new, unused, and in original packaging). Once the inspection is complete and the return is approved, we will immediately trigger the refund process on our end.

Refund Processing Timeframe

We respect your time and money. Here is the exact timeline you can expect for your refund:

• Internal Processing: We initiate the refund immediately upon approving your returned item.
• Bank/Payment Processor Time: Depending on your credit card issuer or bank, it typically takes an additional 3 to 7 business days for the funds to fully post and appear on your financial statement.
• Total Time: You can expect your refund to clear within a maximum of 7 business days from the moment we inspect the returned package.

Deductions & Non-Refundable Items

Because we offer free return shipping and charge zero restocking fees, there are no deductions taken from your refund for eligible items. The only items explicitly marked as non-refundable are final-sale clearance items or digital gift cards. If an item is non-refundable, it will be clearly marked as "Final Sale" on the product page before you purchase.

Late or Missing Refunds

If 7 business days have passed since we confirmed your refund and you have not yet received your funds:

1. Double-check your bank account or PayPal balance.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted by their clearing house.
3. If you have completed these steps and still have not received your refund, please contact us immediately at info@ecohaven.site so we can trace the transaction.