Return & Refund Policy

We want you to love your purchase from EcoHaven.site. If something isn’t right, our return process is simple, free, and hassle-free.

30-Day Return Window

You may return any eligible item within 30 days of the delivery date for a full refund.

100% Free Returns

Returns are completely free. We provide a prepaid return shipping label sent directly to your email, so you incur zero out-of-pocket costs whether the return is due to a simple change of mind or a defective/incorrect item.

Item Condition Requirements

To qualify for a return, items must be:

• Unused and in brand-new condition
• In their original packaging
• Complete with all included accessories and materials

No Restocking Fees

We charge $0.00 in restocking fees. The refund you receive reflects the full eligible amount, with nothing deducted for restocking.

How to Return an Item — Step by Step

1. Email us: Contact support@ecohaven.site with your order number and reason for return.
2. Receive your label: We will send you a prepaid return shipping label by email.
3. Package & drop off: Securely repackage the item in its original packaging and drop it off with the designated carrier.
4. Inspection: Once we receive your return, our team inspects the item to confirm it meets the condition requirements above.
5. Refund issued: Your refund is processed to your original payment method within 5–7 business days of inspection.

Questions?

Our support team is happy to help at any stage of the return process. Reach us at support@ecohaven.site or via live chat on our website.